Terms and Conditions

Welcome to the Online Grocery Store. These terms and conditions govern your use of our web site and services provided by the Online Grocery Store, which operates from Malaysia. By accessing or using our web site and services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our web site or services.

1. Use of Our Service

You agree to use the Online Grocery Store web site and services only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the web site. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our web site.

2. Accounts

If you create an account on our web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

3. Orders and Payment

All orders placed through the Online Grocery Store are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time. We accept payment through various methods as indicated on the web site. You agree that all details you provide to us for the purpose of ordering goods or services are correct and that the payment method is valid.

4. Product Information and Availability

We make every effort to display accurate product information, including pricing and availability. However, we do not guarantee that all information is error-free. Product availability may vary and is subject to change without notice. Images of products on the web site are for illustrative purposes only; actual products may vary.

5. Delivery

Delivery terms, including areas served, fees, and estimated times, are as set out on our web site. While we endeavour to meet estimated delivery times, these are estimates only and we are not responsible for any delays. You must ensure that someone is available to receive the delivery at the specified address.

6. Returns and Refunds

Our policy regarding returns and refunds is outlined on our web site. Generally, perishable goods may not be returnable. Any returns must be made in accordance with our stated policy. Refunds will be processed based on our return policy and may take several days.

7. Intellectual Property

All content on the Online Grocery Store web site, including text, graphics, logos, images, and software, is the property of the Online Grocery Store or its content suppliers and is protected by intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service or content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, the Online Grocery Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Malaysia.

10. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the web site and services after any such changes constitutes your acceptance of the new terms and conditions. We recommend that you review these terms periodically for changes.