Privacy Policy
This Privacy Policy explains how our site, an online grocery store operating from Malaysia, collects, uses, and protects your personal information when you use our online platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or communicate with us. This information may include your name, email address, phone number, delivery address, payment details (processed securely by third-party payment processors), and any other information you choose to provide.
We also automatically collect certain information about your device and usage of our site through cookies and similar technologies. This includes your IP address, browser type, operating system, referral URLs, pages viewed, and dates/times of access.
How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders, including payment processing and delivery.
- To manage your account and provide customer service.
- To communicate with you about your orders, account, and our services.
- To improve our site, products, and services.
- To personalize your experience on our site.
- To comply with legal obligations.
- With your consent, to send you promotional offers and marketing communications.
Legal Basis for Processing
We process your personal data based on several legal grounds, including:
- The necessity of processing for performing our contract with you (e.g., processing and delivering your order).
- Compliance with legal obligations.
- Our legitimate interests (e.g., improving our services, preventing fraud), where these are not overridden by your data protection interests.
- Your consent, where applicable (e.g., for sending marketing communications).
Sharing Your Information
We may share your personal information with third-party service providers who perform services on our behalf, such as payment processors, delivery partners, IT service providers, and marketing service providers. These third parties are required to protect your information and use it only for the purposes for which they received it.
We may also disclose your information if required by law, legal process, or governmental request, or to protect the rights, property, or safety of our site, our users, or others.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for which it is processed.
Your Rights
Subject to applicable data protection laws, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Object to or request restriction of processing of your personal information.
- Request portability of your data.
- Withdraw your consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the contact details provided below.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies
Our site uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and for marketing purposes. You can control the use of cookies through your browser settings.
Links to Other Websites
Our site may contain links to third-party websites. This Privacy Policy does not apply to the practices of those third parties, and we are not responsible for their privacy policies or content. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and indicate the date of the last revision. We encourage you to review this policy periodically.
Contact Us
For any questions or concerns regarding this Privacy Policy or our data practices, please contact us by mail at our physical business address in Malaysia.